Terms & Conditions

Audio & Video Guest Book Hire – Terms & Conditions

By placing a booking with Phone Bliss you confirm that you have read, understood, and agree to these Terms & Conditions below.

1. Booking Confirmation

Your booking is only confirmed once payment has been received and you have received booking confirmation from us.

The person making the booking confirms that they are authorised to make the booking and agrees to these Terms & Conditions on behalf of themselves and/or the event organiser. The person making the booking accepts responsibility for ensuring all booking details are correct and that these Terms & Conditions are communicated to the event organiser where applicable.

2. Payment

Payment is required to secure your booking.

All prices are in Australian Dollars plus GST 10%

3. Cancellation & Refunds

If you need to cancel your booking, please contact us as soon as possible.

Cancellation fees may apply depending on how close the cancellation is to the event date.

Any refund provided will be at the discretion of Phone Bliss and in accordance with Australian Consumer Law.

4. Equipment Responsibility

The audio or video guest book equipment remains the property of Phone Bliss

The customer is responsible for ensuring the equipment is kept safe during the hire period and agrees to cover reasonable repair or replacement costs for damage, loss, theft, or misuse.

This responsibility includes damage caused by guests attending the event.

5. Use of Audio Guest Book

The customer understands that guests will use the equipment to leave personal audio or video messages.

We will take reasonable care to ensure the equipment is working correctly before hire. However, we cannot guarantee that every message will be successfully recorded due to factors including guest use, venue conditions, background noise, technical issues, or circumstances outside our control.

6. Audio & Video Files

After the event, recorded messages & videos will be provided to the customer via email.

The customer is responsible for downloading and saving their recordings once received.

We recommend customers keep a backup copy of their files.

7. Delivery & Return

Delivery and return of the audio guest book are included in the hire price.

Delivery and return arrangements will be confirmed with the customer prior to the event.

The customer is responsible for ensuring the audio guest book is safely returned after the event in accordance with the agreed return instructions. The guest book must be returned in the satchel we provide.

The customer must ensure they have supplied the correct address for delivery.

8. Venue Requirements

The customer is responsible for ensuring there is a suitable location for the audio guest book and that the venue permits its use.

9. Liability

To the maximum extent permitted by law, Phone Bliss will not be responsible for loss or damage arising from circumstances beyond our reasonable control.

Nothing in these Terms removes any rights you may have under Australian Consumer Law.

10. Acceptance

By ticking the acceptance box before booking, you confirm that you have read and agree to these Terms & Conditions.