Privacy policy

Privacy Policy — Phone Bliss

Last updated: 25 August 2026

Phone Bliss respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Phone Bliss collects, uses, stores and handles personal information when you use our website, book our services, communicate with us, or use our Audio & Video Guest Book services.

1. Information We Collect

Depending on how you interact with Phone Bliss, we may collect information including:

  • Name
  • Email address
  • Phone number
  • Billing and payment information
  • Event details, including event date, venue and delivery address
  • Information you provide when contacting us
  • Audio recordings and video recordings created through our guest-book equipment
  • Technical information relating to your use of our website

We only collect information that is reasonably necessary for providing our services and operating our business.

2. Audio & Video Recordings

Our Audio & Video Guest Book allows event guests to leave recorded messages.

When a guest uses the equipment, their voice, image and/or video message may be recorded.

Recordings are collected for the purpose of providing the Audio & Video Guest Book service to the customer who has hired the equipment.

The recordings may contain personal information, including a person's voice, image, name or other information they choose to include in their message.

The customer who books our service is responsible for ensuring that the guest book is used appropriately at their event and that guests are made aware that messages may be recorded.

We recommend that customers display an appropriate notice at the event informing guests that audio and/or video recordings are being made.

3. How We Use Personal Information

We may use personal information to:

  • Process and manage bookings
  • Provide our Audio & Video Guest Book services
  • Deliver and collect equipment
  • Communicate with customers
  • Provide recorded audio and video files following an event
  • Respond to enquiries and customer support requests
  • Process payments and refunds
  • Improve our products and services
  • Maintain business records
  • Meet our legal and regulatory obligations

We will not use your personal information for purposes unrelated to our business unless permitted or required by law.

4. Sharing Personal Information

We may share personal information where reasonably necessary to provide our services.

This may include sharing information with:

  • Payment providers
  • Delivery and courier providers
  • Website, hosting and technology providers
  • Cloud storage or file-delivery providers
  • IT and service providers who assist us in operating our business
  • Government agencies or other parties where required by law

For Audio & Video Guest Book bookings, recorded files will be provided to the customer who hired the service, usually through an electronic download link or other agreed method.

We do not sell personal information to third parties.

5. Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Electronic information, including audio and video recordings, may be stored using third-party cloud storage or technology providers.

While we take reasonable steps to protect information, no method of electronic storage or transmission can be guaranteed to be completely secure.

6. How Long We Keep Recordings

Audio and video recordings will be retained for a reasonable period necessary to provide the service and allow the customer to download and save their files.

Our standard retention period is 90 days after the recordings have been provided to the customer.

After this period, recordings may be permanently deleted from our systems, subject to any legal or business requirements requiring us to retain them.

Customers are responsible for downloading and securely storing their recordings once they have been provided.

7. Access and Correction

If you believe we hold personal information about you that is inaccurate, or if you would like to request access to personal information we hold about you, you can contact us using the details below.

We will consider your request and respond within a reasonable period, subject to any applicable legal requirements.

8. Website and Cookies

Our website may use cookies and similar technologies to improve functionality, understand website usage and provide a better experience.

We may use third-party services such as website analytics, advertising or payment providers that may collect information about how visitors interact with our website.

You can adjust your browser settings to manage or disable cookies, although doing so may affect certain website functionality.

9. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

10. Privacy Complaints

If you have a concern about how Phone Bliss has handled your personal information, please contact us first so that we can investigate and attempt to resolve the issue.

You can contact us at:

Phone Bliss
 Email: hello@phonebliss.com.au
 Phone: 0414 080 727
 Website: www.phonebliss.com.au

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services or legal obligations.

The latest version will always be published on our website with the date it was last updated.